Saturday, September 19, 2015

Hmm Perhaps I'm Wrong But....

The When you hear the words "Self Checkout" what do you think that means?

"Self Checkout" Hm?
         Honestly to me me it would be a register designed for an individual to ring up there own items and cash themselves out. But evidently I'm wrong......
        While others may enjoy the often fake and freigned courtesy customer service folks give I know the other side of the coin and choose to let them stand by there register and chill while I ring up my own stuff. Now I know I'll have the "but it's there job blah blah blah, shut up. It's not there job to deal with your extra baggage that you so voluntarily place on them like, your couponing habit that requires you to have a cart for all your coupon binders and one for your couponing haul and another for your personal purchases. Does compulsiveness reflect your personality much? Or acceptable hoarding maybe?

Anyway back to "Self Checkout"
       
         While visiting a grocery store I often use self check out because it's quick, I don't have many items and I hate people, so I went to my self checkout and start ringing myself up. I noticed this middle aged woman standing at another self checkout ahead of me with her basket looking around. I figured maybe she's waiting for her kids who went back to get her something she forgot, but no. 
Nope, nope she was waiting to be rung up by the standby self checkout associate, and after questioning the associate about why she was standing there instead of ringing her up.....ITS SELF CHECKOUT YOU IDIOT! If you wanted someone to check you out try becoming a library book, go to the other 8 checkout work attendants you passed by. I continued to scan and enter my items then pay while the woman was rang up and paid. Shaking my head I left and returned my cart to its designated area. For every person trying to not make others places of employment more difficult there's 5 more people trying to get there items bagged a certain way because of there OCD, use coupons that they damaged and are not able to be entered or scanned, get angry over the total of there purchases like it was the sale associates fault when they are the ones who wanted the items, or in there words "needed", or want a refund/exchange for an item they lost the receipt for and get angry at the customer service person for not being able to aid in there self imposed issues.

        It's not customer service employees jobs to suffer underneath the idiocy of superior feeling people who think that customer service employees themselves are worthless or less than. The worst part about the entire situation is the middle aged woman wasn't corrected at all by the customer associate...... but she was by me(smiles). No worries I was nice about it, just made her aware that she was in the self checkout.(smiles). I work in the customer service business, have for years, both retail and food service, and I've experienced the worst and the best, but personally I know that if you respect me as a person I'll go above and beyond for my customer, and have. But as far as being rude and acting entitled you can save that for someone else.